1. Vehicle Inspection & Handover
Prior to taking possession of your vehicle, an executive handover inspection will be conducted jointly with our concierge representative or designated driver. A digital vehicle inspection report documenting odometer reading, fuel level, and exterior/interior condition will be recorded and signed.
2. Fuel Policy (Like-for-Like)
Newsom operates a strict like-for-like fuel policy. Vehicles are dispatched with a full tank of premium fuel and must be returned with an equivalent fuel level. If a vehicle is returned with less fuel, a refueling service charge of ₦1,500 per liter plus a ₦5,000 refueling administrative fee will be deducted from your deposit.
3. Damage Assessment & Insurance Excess
All Newsom vehicles carry comprehensive commercial insurance. In the event of accidental damage during self-drive rental:
- The renter's liability is capped at the agreed Insurance Excess (Deductible) amount, provided the incident did not involve gross negligence, prohibited substances, or unauthorized drivers.
- Interior spills, smoking odors, tear damage to premium leather upholstery, or lost electronic smart keys are excluded from insurance coverage and will be billed at full replacement cost.
- When booking with an official Newsom driver, the client bears zero liability for vehicular collision or transit damage caused during the driver's operation.
4. Late Return & Grace Period
We provide a complimentary 59-minute grace period on scheduled return times. Returns exceeding 1 hour without prior extension approval from concierge will incur an additional daily rental charge plus a late turnaround fee.
5. Cancellation & Refund Policy
Cancellations made at least 48 hours prior to scheduled pickup receive a 100% refund. Cancellations made between 24 and 48 hours prior receive an 80% refund. Cancellations made under 24 hours prior to departure are non-refundable due to vehicle hold commitments.